Return & Refund Policy
What is our return guarantee?
We guarantee an unconditional refund or compensation if you are not satisfied with the received sex doll or if it is damaged. Moreover, rpsexdoll is the only provider in the entire sex doll market that offers compensation in advance in the event of violent shipping. We want all our customers to have a perfect lover.
Cancellation Policy
- Orders can be canceled within the first 24 hours after placement. Beyond this period, orders will be processed.
- Orders cannot be canceled once they enter production or have been shipped.
If you change your mind after placing the order and want to exchange it for another sex doll, there’s no need to cancel the order. Simply contact us to adjust the price difference.
Cancellation for Personal Reasons by Customers
- Within 6 Hours: 93% refund.
- Within 24 Hours: 80% refund.
Shipped In-Stock sex doll not eligible for cancellation within 24 hours.
Cancellation Policy
- Orders can be canceled within the first 24 hours after placement. Beyond this period, orders will be processed.
- Orders cannot be canceled once they enter production or have been shipped.
Orders returned due to incorrect addresses will not eligible for a refund.
Cancellation for Vendor’s Reasons
Full refunds for orders that cannot be completed due to stock shortages or product discontinuation.
Damage and Warranty
- If you notice defects upon receipt, report within 24 hours. We offer return or exchange after confirming the quality issue, but return shipping costs are not covered.
- Returned sex doll must be in new, unused condition and undamaged during the return process
- Products that have been used or cleaned are not eligible for return.
- Damages caused by courier services are not covered.
- Minor imperfections do not qualify for refunds. Contact us for repair accessories and guidance for small issues.
- Damage caused by improper handling (e.g., excessive use, improper cleaning) is not eligible for return or refund.
Refund Time Frame
- Refund requests must comply with our policy. Confirmation will be done via email.
- Once confirmed, refunds will be processed within 2-5 business days.
Refund Method
- Refunds will be processed to the original payment method or PayPal account within 7-10 business days.
- If the refund is not received within the specified time frame, please contact us for a reference number before consulting your bank or card issuer.
How to contact us?
If you encounter any issues, please contact us via email at [email protected]. Rest assured when purchasing from the most reliable sex doll store.