FAQs

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DELIVERY INFORMATION

When will I receive my sex doll ?

Production begins within 24 hours of placing an order. TPE dolls are typically ready in 1-3 weeks, while silicone dolls may take 3-6 weeks, varying by brand.Learn more detailed production and shipping time.

Is a personal signature required upon delivery of the sex doll?

Yes, we recommend that you personally confirm and sign for the delivery to prevent loss of items. Of course, we also offer a service for someone to sign on your behalf, but you will need to assume the risks involved.

Is your shipping free? Will my privacy be protected?

We offer free worldwide shipping via carriers like UPS, FedEx, DHL, with discreet packaging that keeps contents confidential.

Who is responsible for customs fees?

Duties and taxes depend on your country’s laws and are the buyer’s responsibility, usually ranging from $100 to $150 per doll. Assistance is provided during the process. US customers are exempt from these charges. In Europe, countries like Germany, France, Italy, Spain, and others do not face customs duties.

How can I track my parcel information?

Usually, after the sex doll is shipped, we will provide you with a tracking number. You can track the shipping information on the courier’s website. Please contact us promptly if you encounter any other issues.

PAYMENT INFORMATION

Is it safe to make a payment on RPSEXDOLL

Of course, RPSEXDOLL collaborates with PayPal, one of the top payment providers in the world, ensuring that every payment you make is secure.

What payment methods do you accept?

We accept most payment methods, such as common ones like PayPal, Google Pay, credit cards, Apple Pay, etc

After I make a payment, are there any additional fees that I need to pay afterward?

There is no need to pay any additional fees. We have no hidden charges and will not threaten you to pay any extra fees after your payment

What should I do if I find out that the doll I purchased from RPSEXDOLL is priced higher than on other websites?

We have a perfect price match mechanism, so you don’t have to worry about such a situation occurring.

Can I get a refund if I change my mind after completing the payment?

Of course, if you regret your decision within a very short time after placing the order, we will definitely refund your money in full.